Ticket Frequently Asked Questions
Tickets prices depend on which performance you attend. Main Stage Tickets prices start at $29, plus a $2-per-ticket Processing Charge and a $3-per-ticket Facilities Fee. Prices are subject to change.
VIP tickets are the same price as standard tickets and include an upcharge for the VIP food & beverage package.
Yes. Everyone, regardless of age, must have a paid ticket and unfortunately there are no lap passes. Generally, Main Stage shows are only recommended for ages 4 and up. Please see specific show pages for additional age recommendations.
The physical box office is currently closed due to the COVID-19 pandemic. Tickets are still available online and by phone by calling (631) 218-2810. The physical box office will re-open for in-person sales as soon as it is safe to do so.
Tickets can be exchanged for a different performance of the same production, by calling the Box Office at (631) 218-2810. There is no fee for subscribers to exchange their tickets, but all other tickets are subject to a $5-per-ticket exchange fee. All ticket sales are final, and no refunds are offered.
You may also choose to donate the value of your tickets to the CM Performing Arts Center. To donate your tickets, call the box office at (631) 218-2810. You will be mailed an acknowledgement of your tax-deductible donation.
If your tickets are lost, check your email for a link to your eTicket or simply come to the Box Office prior to the performance with valid photo identification to have your ticket reprinted.
Yes. Please call the Box Office at (631) 218-2810 and check with a box office associate to see if anything has been turned in.
If you are concerned about inclement weather, you can exchange your tickets for a different performance date by calling the Box Office at: (631) 218-2810. CM Performing Arts Center will have its latest weather updates posted on our website and our Facebook page.
Yes, check out our Children’s Theatre programming. Many Main Stage productions are also family friendly. Check each show page for additional age recommendations.
Semi-casual or neat casual.
Pictures and video recording are NOT permitted at any time during the performance.
Due to copyright laws and licensing regulations we cannot distribute videos of our productions.
There are NO credit card, check or cash refunds for cancellations.
In the event that a conflict or emergency arises, CM will be able to provide for the customer tickets for another show for a $5.00 transaction fee or a CM Credit Voucher for the same value that may be applied to another show at CM. This voucher is good for six months.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software valuable today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.